Bots are just tools – at least for now!
The world produces goods and services worth say a $100 Trillion (gross approximation, people look at it in various ways). Out of that, approximately $5 Trillion is from Information Technology Products and Services. In simplistic terms, 7 Billion humans on an average spends 5% of their energy on automation. Some for convenience, some for fun, some to drive efficiency and the list is long. The higher a person moves up the ‘Maslow’s hierarchy of needs’, my guess is that the percentage of spend on automation increases. And humans have used automation to slowly move up the pyramid of these needs.
For me, I use automation so that I can be lazy. So that I can play, cook, eat, chat and technology takes care of my mundane needs of money and the comforts it can buy. On a more serious note, I would love to have an assistant (human or machine) who can help me find business prospects, enrich and contextualize my conversation with her, develop the best fit solution to his/her needs, implement it and manage it for us. That will make me productive and help focus on what I do best and keep exploring new skills. The problem with a human assistant is that he/she takes a lot longer to learn and I cannot really dump what I know to the person. Even if I could, the person leaves with all the knowledge to my competitor. You can now see the obvious benefits of a bot. It can manage my trades in the stock market, handle my demand generation activities, part of implementation of technology, support and what not. The future of business is fewer people doing the core thinking and more bots trained to do the repeatable error-free activities untiringly.